According to Eccomplished, whilst retailers increasingly offer free WiFi in their stores, they dont often fully capitalise on the extra benefits and sales opportunities it provides.
Carphone Warehouse is implementing Pin Point, a tablet-based customer experience designed to help customers find the best deal on mobile phones.
Integration of store and online a top priority
Despite the growing investment in social media as a customer relationship management platform (CRM), just 24% of UK consumers believe that companies take notice of their views, according to a new survey identifying 4 types of customers online.
Retailers are being warned that showrooming is on the rise in the UK, with 40% of British shoppers aged 35 or under having browsed products on a smartphone while visiting a store.
The Activate Solutions Group today announces key findings from its High Street Happiness Survey, looking into the levels of customer satisfaction being providing by the UKs top high street brands.
Research has highlighted the growth of the Halloween market in the UK: six out of ten consumers (59%) and over three-quarters (77%) of 18-24 year-olds now celebrate the traditionally US event.
A massive 87% of Britons believe that their favourite retailers are failing to support good causes, according to study by Give as you Live.
Independent retailers are fighting to compete with the likes of Amazon, Tesco and other major supermarket giants with the launch this week of an innovative programme to take 200 of Britains High Streets online.
New study from Venda reveals poor stock management to blame for £781.5 million of missed sales
Emerging big data to tell retailers what they COULD sell on- and off-line by stocking the right sizes, in the right places, at the right time
Todays shoppers expect a higher than ever level of support and expertise from High Street retailers, a new survey by Vista Retail Support has revealed.